Cost of Operations Analysis
Operational Excellence is essential in driving increased efficiencies at lower cost. As a part of this service NuaTel will analyze key aspects of network operation and recommend a plan of action to achieve greater efficiencies through process optimization, improved knowledge and Organizational Design based on Industry Best Practice. Our service will drive efficiencies by advising on best practice in terms of documentation, process flow, alarm prioritization, escalation procedures, upgrade process, fault-to-fix troubleshooting techniques and organizational design.
High level features include :
- Organization Efficiency & Design (level, number and organization)
- Capability Assessment (skillset and knowledge)
- Systemic Issue Analysis Process Management and Control
- Call Flow and Escalation Management
- Fault Identification, Prioritization and Troubleshooting Capability
- Information Availability and Usage Full
- Cost Of Operations study including baseline comparisons